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This Privacy Policy describes how and when I collect, use, and share information
when you purchase an item from me, contact me, or use my services
through Etsy.com, facebook, paypal and any related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do
not own or control, including Etsy or any third party services you access
through Etsy.
Please see the Etsy Privacy Policy to learn more about its privacy
practices.
1. Information I Collect
2. Why I need Your Information and How I Use It
3. Information Sharing and Disclosure
4. Data Retention
5. Transfers of Personal Information Outside the EU
6. Your Rights
7 - Privacy Policy - Facebook /
Paypal / Royal Mail
8. How to Contact Me
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you
authorised Etsy/Facebook /Paypal to provide to me), such as your name, email address, postal
address, payment information, and the details of the product that you’re
ordering. You may also choose to provide me with additional personal information
(for a custom card or print order, for example), if you contact me directly
(this could include names, significant dates and places etc.)
2. Why I Need Your Personal Information and Use It in the Following Ways
To
answer any query about my products, to provide a price for a product, send an
invoice in order to receive payment. There is no obligation to provide me with
personal information but I cannot provide my products and services without it.
I rely on a number of legal bases to collect, use, and share your
information, including:
as needed to provide my services, such as when I use your information to fulfil
your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any
time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection
with a legal claim, such as retaining information about your purchases if
required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate
interests are not overridden by your rights or interests, such as
1) providing and improving my services: I use your information to provide the services you
requested and in my legitimate interest to improve my services; and
2)
Compliance with the Etsy Seller Policy and Terms of Use. I use your information
as necessary to comply with my obligations under the Etsy Seller Policy and
Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your
personal information for very limited reasons and in limited circumstances, as
follows:
I share information with Etsy as necessary to provide you my services and
comply with my obligations under both the Etsy Seller Policy and Etsy Terms of
Use.
Service providers. I engage certain trusted third parties to perform functions
and provide services to my shop, such as delivery companies. I will share your
personal information with these third parties, but only to the extent necessary
to perform these services.
Business transfers. If I sell or merge my business, I may disclose your
information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if
I have a good faith belief that it is reasonably necessary to: (a) respond to
legal process or to government requests; (b) enforce my agreements, terms and
policies; (c) prevent, investigate, and address fraud and other illegal
activity, security, or technical issues; or (d) protect the rights, property,
and safety of my customers, or others.
4. Data Retention
I keep your personal information only for as long as necessary to provide you
with my services and as described in my Privacy Policy.
No other information is held or used by
myself and any personal information will not be shared to other parties unless
legally required to do so. However, I may also be required to keep this
information to comply with
my legal and regulatory obligations (financial/tax purposes), to resolve
disputes, and to enforce my agreements. I generally keep your data for the
following time period: 7 years (max.).
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in
the US and other jurisdictions. As a result, I may transfer your personal
information to a jurisdiction with different data protection and government
surveillance laws than your jurisdiction. If I am deemed to transfer information
about you outside of the EU, I rely on Privacy Shield as the legal basis for the
transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of
rights in relation to your personal information. While some of these rights
apply generally, certain rights apply only in certain limited cases. I describe
these rights below:
Access. You may have the right to access and receive a copy of the personal
information I hold about you by contacting me using the contact information
below.
Change, restrict, delete. You may also have rights to change, restrict my use
of, or delete your personal information. Absent exceptional circumstances (like
where I am required to store data for legal reasons) I will generally delete
your personal information upon request.
Object. You can object to (i) my processing of some of your information based on
my legitimate interests and (ii) receiving marketing messages from me after
providing your express consent to receive them. In such cases, I will delete
your personal information unless I have compelling and legitimate grounds to
continue using that information, or if it is needed for legal reasons
Complain: If you reside in the EU and wish to raise a concern about my use of
your information (and without prejudice to any other rights you may have), you
have the right to do so with your local data protection authority.
7 - Privacy Policy - Facebook /
Paypal / Royal Mail
FacebookThe following is information on how your information is used when
commenting, liking, placing an order or messaging me on my Facebook page.
Their Privacy Policy can be found by clicking on the link
https://www.facebook.com/about/privacy/update
By leaving a comment or liking one of my posts you are giving a personal
detail i.e. your name. Other users could click on this to view further
details about you depending on how you have your own page set up. If you
wish to make a purchase I will ask you to send your email address in a
Private Message. I keep information only for as long as needed in order to
provide you with a service and manage my page as required.
When sending me a message via Facebook I will then have a record of your
name and if you place an order I will request an email address in order to
send an invoice via Paypal. Messages will then be kept until that
conversation and/or transaction has been completed i.e. when a purchase
has been made and confirmation of delivery has been confirmed. Your
message will then be deleted so any further contact will have to be made
via a new message. For further information on Paypal’s Privacy Policy
click on the link.
When placing an order your name and item purchase is entered into a
notebook, along with amount due and Paypal invoice number. Payment
received and despatch of order is also recorded. This is for my use and
reference only.
Payment is requested via a Paypal invoice using your name and email
address. These are not printed and are kept within my Paypal account. I
receive an email from Paypal informing me that an invoice has been sent
and also one informing me when payment has been made. These emails are
deleted and not kept for reference.
Most items are posted via Royal Mail using your address on your Paypal
invoice as provided and kept up to date by yourself. A proof of postage is received from the Post Office which includes your
postcode.
These are placed in my order book as proof of postage in the case of
any dispute regarding an undelivered parcel. They are also proof of postage paid for any tax purposes if required.
If an item is sent via Royal Mail , your name and address is required and
information from your Paypal invoice is used. Their Privacy Policy is
available using the link -
https://www.royalmail.com/privacy-policy/ |
