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Privacy Policy May 2018/2022
This Privacy Policy describes how and when I collect, use, and share information
when you purchase an item from me, contact me, or use my services
through the website.
1) Information I Collect
To fulfil your order, you must provide me with certain
information (which you authorise me to use, such as your name, email address, postal
address, payment information, and the details of the product that you’re
ordering.
2) Why I Need Your Personal Information and Use It in the Following Ways
I rely on a number of legal bases to collect, use, and share your
information, including:
as needed to provide my services, such as when I use your information to fulfil
your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any
time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection
with a legal claim, such as retaining information about your purchases if
required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate
interests are not overridden by your rights or interests, such as
2a) providing and improving my services: I use your information to provide the services you
requested and in my legitimate interest to improve my services; and
3) Information Sharing and Disclosure
Information about my customers is important to my business. I share your
personal information for very limited reasons and in limited circumstances, as
follows:
Service providers. I engage certain trusted third parties to perform functions
and provide services to my shop, such as delivery companies. I will share your
personal information with these third parties, but only to the extent necessary
to perform these services.
4. Data Retention
I keep your personal information only for as long as necessary to provide you
with my services and as described in my Privacy Policy.
However, I may also be
required to keep this information to comply with
my legal and regulatory obligations (financial/tax purposes), to resolve
disputes, and to enforce my agreements. I generally keep your data for the
following time period: 7 years (max.).
Please be reassured all records
are held securely on electronic
devices with pass codes and I have
up to date and secure firewalls on
all electronic devices.
5. Your Rights
If you reside in certain territories, including the EU, you have a number of
rights in relation to your personal information. While some of these rights
apply generally, certain rights apply only in certain limited cases. I describe
these rights below:
Access. You may have the right to access and receive a copy of the personal
information I hold about you by contacting me using the contact information
below.
Change, restrict, delete. You may also have rights to change, restrict my use
of, or delete your personal information. Absent exceptional circumstances (like
where I am required to store data for legal reasons) I will generally delete
your personal information upon request.
Object. You can object to (i) my processing of some of your information based on
my legitimate interests and (ii) receiving marketing messages from me after
providing your express consent to receive them. In such cases, I will delete
your personal information unless I have compelling and legitimate grounds to
continue using that information, or if it is needed for legal reasons
7 - Privacy Policy
When sending me a message via Facebook I will then have a record of your
name.
Paypal if you place an order I will request an email address in order to
send an invoice via Paypal. Messages will then be kept until that
conversation and/or transaction has been completed i.e. when a purchase
has been made and confirmation of delivery has been confirmed. Your
message will then be deleted so any further contact will have to be made
via a new message.
For further information on Paypal’s Privacy Policy
click on the link.
Royal MailMost items are posted via Royal Mail using your address on your Paypal
invoice as provided and kept up to date by yourself. A proof of postage is received from the Post Office which includes your
postcode.
These are placed in my order book as proof of postage in the case of
any dispute regarding an undelivered parcel. They are also proof of postage paid for any tax purposes if required.
If an item is sent via Royal Mail , your name and address is required and
information from your Paypal invoice is used. Their Privacy Policy is
available using the link -
https://www.royalmail.com/privacy-policy/
8. How to Contact Me
For purposes of EU data protection law, I, Joanne Penney, am the data controller
of your personal information. If you have any questions or concerns, you may
contact me -
Get In
Touch
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E-mail -
sales@solstice-days.co.uk
  
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